A future state solution for simplifying complex internal systems
Summary
Create a future-state experience for Volvo Cars KDP users to demonstrate to the business how a user-center application design approach could drive business value, user satisfaction, increased productivity and operational efficiency. One environment that connects all applications, all types of data, all processes and all users together in one environment built for Volvo cars employees to access anywhere and everywhere around the world.
Services
Lead Designer, UI/UX
Client
Volvo Cars (2018)
Challenges
Disconnected
KDP is a 40 year old legacy based mainframe application with houses and manages the entire parts inventory for Volvo Cars on the plant and assembly line
Engagement
User satisfaction is low, systems are disconnected from each other, tasks are slow and time consuming to complete and the user experience is not intuitive meaning training is challenging
Complicated
Due to it’s age and legacy KDP is extremely complicated to use, has hidden menus, special commands, complicated screens complex processes and disconnected data
Out-dated
The experience is old & cumbersome, limited by the current platform environment. Usability is poor with minimal consideration for the users, their roles, their tasks and the operational challenges they face daily
Opportunities
Reconnect
Integrate services, processes and data through modern technologies across the KDP eco-system to improve operational efficiency, productivity and user satisfaction
Re-engage
Volvo KDP users with modern, enhanced and intuitive user based features to increase engagement and usability through new emerging technologies, like voice, AI, VR
Simplicity
Addressing the challenges & unmet needs of the KDP users through user focused workshops to simplify the processes and steps taken to achieve task and operations
Modernize
Create a new modern look and feel across KDP, addressing the user interface and the user experience through consistent standards and user learned behaviors
My role & responsibilities across the program
• Lead designer in charge of delivering the visual design templates for the program.
• Created the Uno brand mark that was used for the branding of the application.
• Travelled on site to Volvo headquarters to be more embedded into the project and to speak to key stakeholders in meetings.
• Created the high-fidelity clickable design prototypes to bring the next gen experiences to life.
Oliver's KDP experience
It’s Monday morning and Oliver grabs a coffee as walks to his desk. Placing his thumb to the screen accesses his personalized dashboard. He’s greeted with a personalized message and updates on his tasks. His first action is to respond to an important message from Victor. He clicks on Viktor’s profile image which launches a video chat window.
KDP application features for Oliver
• Single sign-on using voice or finger print
• Personalized dashboard with active tasks, emails, events, meetings & change orders
• Alerts and notifications of impending tasks
• Prioritize his change orders and manage
his assigned workflow
• Connect with colleagues
Elias's KDP experience
It’s Monday morning and Oliver grabs a coffee as walks to his desk. Placing his thumb to the screen accesses his personalized dashboard. He’s greeted with a personalized message and updates on his tasks. His first action is to respond to an important message from Victor. He clicks on Viktor’s profile image which launches a video chat window.
KDP application features for Oliver
• Single sign-on using voice or finger print
• Personalized dashboard with active tasks, emails, events, meetings & change orders
• Alerts and notifications of impending tasks
• Prioritize his change orders and manage
his assigned workflow
• Connect with colleagues
Anna's KDP experience
It’s Monday morning and Oliver grabs a coffee as walks to his desk. Placing his thumb to the screen accesses his personalized dashboard. He’s greeted with a personalized message and updates on his tasks. His first action is to respond to an important message from Victor. He clicks on Viktor’s profile image which launches a video chat window.
KDP application features for Oliver
• Single sign-on using voice or finger print
• Personalized dashboard with active tasks, emails, events, meetings & change orders
• Alerts and notifications of impending tasks
• Prioritize his change orders and manage
his assigned workflow
• Connect with colleagues
